• Reports to the Board of Directors and acts as a point-of-contact for team managers.
• Works with the management team (Sales Managers and Team Supervisors) in ensuring optimum call center performance and that sales metrics and expectations are met.
• Identifies and implements efficient business practices that enhance the productivity and quality of operations.
• Creates and interprets mid-level manager’s reports for the Board of Directors.
• Enforces a company culture that thrives on the principles of integrity, honesty, trustworthiness, respect, dependability and responsible corporate citizenship.

Requirements:

• 30-45 years old, college graduate from a Class A university, preferably with a Masters Degree or Graduate Studies
• Displays a high degree of professional maturity and must be well-versed in business strategic management
• Must have successfully held senior level managerial positions with business decision-making responsibilities for 10 years
• Is independent yet a team player, displays unquestionable integrity and a high degree of professionalism
• With at least 5 years experience in the call center/BPO industry, preferably in both inbound and outbound accounts
• Has extensive people management and organizational development skills gained from an outsourced vendor contact center
• Has extensive exposure to various Western cultures while interfacing with Filipino work organizations
• Has a high degree of IT technical proficiency and knowledgeable in web-based and Internet enabled programs
• Must be willing to work in the graveyard shift and to be on call 24 X 7

Responsible in all facets of human resource administration within the areas of recruitment and staffing, compensation and benefits, personnel relations, performance management and other related functions in order to provide and achieve appropriate and productive working relationships among the management and its employees within the company.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree, graduate of BS Psychology, Human Resource Management or equivalent
• Preferably a graduate from top 3 universities
• 5 yrs of solid experience in HR and Admin
• Familiarity with local HR requirements – legislations and market practices
• Excellent interpersonal and collaborative skills, including verbal and written communication, presentation, facilitation, and negotiation skills
• Positive attitude, meticulous and independent individual with high level of initiative and ability to prioritize and handle multiple tasks
• Strong sense of urgency
• Applicants must be willing to work in Makati, 6 days a week.
• Full-Time position

Responsible in all facets of human resource administration within the areas of recruitment and staffing, compensation and benefits, personnel relations, performance management and other related functions in order to provide and achieve appropriate and productive working relationships among the management and its employees within the company.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree, graduate of BS Psychology, Human Resource Management or equivalent
• Preferably a graduate from top 3 universities
• Minimum of 5 years of solid experience in HR and Admin
• Familiarity with local HR requirements – legislations and market practices
• Excellent interpersonal and collaborative skills, including verbal and written communication, presentation, facilitation, and negotiation skills
• Positive attitude, meticulous and independent individual with high level of initiative and ability to prioritize and handle multiple tasks
• Strong sense of urgency
• Applicants must be willing to work in Ortigas, Pasig
• Full-Time position

Responsibilities:

• Money-motivated
• Motivates the sales team to perform
• Sets targets for the team and works on a sales plan to achieve goals
• Develops and implements best practices that contribute to improved operations and customer satisfaction
• Tracks and maintains sales

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree
• Strong leadership and Communication skills
• Minimum of 5 years experience in sales related field must be gained in call-center industry
• Ability to lead and develop a team of supervisors
• Analytical ability to interpret statistical reports
• High level of interpersonal skills
• Ability to deal with conflict and disciplinary issues in a positive and timely fashion
• Excellent organizational skills and time management skills
• Role model/positive influence for team on the floor
• Work requires willingness to work a flexible schedule, including graveyard, weekends and holidays
• Must be able to multi-task and be goal-oriented
• Excellent oral and written communication skills
• Proven track record in sales supported with actual high-level of commissions earned

* Compensation shall include among others, standard benefits and a highly competitive and rewarding commission package!

• Conducts process and technical training programs
• Assesses, monitors, and evaluates progress of his/her trainees and creates action plans for improvement
• Heads the transition/nesting program from training to operations
• Capable of conducting training needs analysis, and developing training modules/curriculum
• Designs, develops, and facilitates up-training modules
• Designs and develops knowledge enhancers and job aids
• Continuously reviews and updates knowledgebase and ensures immediate rollout
• Conducts language training if required

Requirements:

• Candidate must possess at least a Bachelor/College degree
• More than 2 years of actual experience as a Trainer for a Technical Support and Sales oriented account
• Ability to conduct one-on-one and group training programs
• Must be able to handle multiple and shifting priorities
• Work requires willingness to work a flexible schedule, including graveyard, weekends and holidays
• Required strong presentation skills, leadership skills, English communication skills, problem-solving and analysis, interpersonal skills

• Money-motivated
• Minimum of 2 years of selling and upselling experience within a customer service environment
• Can work in a fast-paced environment by hitting targets
• Must be conversant in English and confident
• Must be hardworking and flexible

Requirements:

• Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree in any field
• At least 2 years of working experience in the sales related field is required for this position
• Applicants must be willing to work in Ortigas, Pasig City
• Work requires willingness to work a flexible schedule, including graveyard, weekends and holidays
• Full-time position

Competitive commission awaits qualified candidates.

The Senior SEO Specialist will be responsible for developing an SEO plan, implementing SEO strategies and monitoring the overall success of all website campaigns. He will work with the Marketing team to implement search strategies and track the effectiveness of both new and existing campaigns. The successful candidate is expected to produce daily, weekly, monthly and quarterly reporting, to be assigned analytic projects and to produce independent analysis to help improve search engine strategies. The position will be reporting directly to the Marketing Director.

The Senior SEO Expert will:

• Select, refine, and monitor SEO Keyword lists
• Define SEO requirements and recommend site enhancements aimed at increasing search engine rankings and maximizing ROI
• Analyze all quantitative and qualitative data from web analytic tools and translates them into an SEO plan
• Do market and keyword research
• Develop and implement on-page and off-page optimization campaigns which include effective and dynamic copy writing, consistent and sustainable link building campaigns as well as link exchange programs
• Report on organic ranking, traffic, conversion, campaign performance of all marketing initiatives
• Conduct competitive and comparative analysis on site structure, keyword density, content and link popularity
• Prepare reports depending on business needs

Education:

A Bachelor’s/College Degree in Computer Science, Computer Engineering or any marketing or business related courses

Work Experience:

At least 5 years experience with SEO projects

Special Knowledge & Skills:

• Experience with SEO reporting, AdWords, & Web analytics tools or software
• Extensive experience with search engine mechanics
• Familiarity with web development – HTML, JavaScript, and CSS
• Strong understanding of search optimization in Google, Yahoo, MSN, AOL, and other search engines
• Specific knowledge and strict adherence to proper SEO guidelines with respect to coding and established copy/keyword best practices
• Excellent analytical skills
• Strong organizational skills, attention to details, critical thinking and learning abilities
• Strong communication skills

Equipment and Applications

PCs, the internet, HTML, Javascript, CSS, Rich Content, & Link Building

Work Environment & Physical Demands

• Ability to multi task on multiple projects simultaneously
• Ability to work well under pressure and strict deadlines
• Must be willing to work on shift or on-call work schedule as needed
• Must be willing to work in Ortigas

Specific responsibilities include the development and maintenance of consistent traffic and campaigns including Google, Overture MSN and Baidu (Chinese website) ad center accounts. Candidate will be working on one of these accounts.

This position requires reporting skills with the ability to provide data driven recommendations, ideas and solutions. Requires strong English writing ability, self motivation, and the ability to take responsibility for end results.

Position reports directly to a Marketing Head responsible for online marketing strategies and handling all online activities.

Must be familiar with the current trends for business promotion online. Organize information and convert into manageable tasks. Supervise the implementation of step by step tasks related to internet marketing.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Marketing or equivalent.
• Preferably 2-4 Yrs Experienced Employees specializing in Marketing/Business Development or equivalent.
• Must have an experience in keyword analysis, PPC campaign management, and SEO
• Excellent written and oral English communication skills.
• Must be open-minded, self- motivated, team player and fast learner
• Full-Time positions available.
• Willing to working in Ortigas Center, Pasig City
• Applicants who can start working immediately will be given priority

• Perform administration, support and monitoring of servers and infrastructures.
• Applications running on Windows 2003/2008 and Linux servers include but not limited to mail (Postfix/Sendmail), file server (Samba), web server (apache/IIS), firewall (Iptables), proxy (squid/delegate), OpenVPN, DNS (Bind) and DHCP servers.
• Troubleshoot server issues, ensure the availability of applications and develop processes and procedures for ongoing management of the servers.
• Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure.
• Performs technology needs analysis
• Rolls out hardware and software to ensure optimal deployment of resources.
• Plans, implements, and supports the network and computing infrastructure plan.
• Manages small to medium sized projects according to agreed upon budgets and schedules
• Assists with technology planning through ongoing research

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Network/System/Database Administrator or equivalent.
• Have a minimum of 4 years experience as System Administrator
• At least 2 years working experience in Asterick/Queuemetrics Administrator.
• Required skill(s): Advance Linux and Windows 2003/2008 Servers administration, IIS, FTP, DNS, Web Services.
• Advanced database administration skills including backups/restores, monitoring, DB performance, running SQL scripts to monitor the system and modify tables when required. Knowledge of MSSQL and MySQL server administration and troubleshooting highly desirable.
• Can work under pressure and willing to provide 24×7 availability (on-call).
  Working knowledge of web application security, understanding of vulnerabilities and countermeasures.
• Strong technical aptitude and ability to research and solve complex issues independently
• Excellent written and verbal English communication.
• Good administrative and organization skills
• An understanding of project methodologies and project life cycles
• A proactive approach to resolving problems and ensuring that services remain robust.
• Ability to write scripts in some administrative language (Perl, Shell) is an advantage.
• Candidate must be willing to work in Ortigas, Pasig City
• Applicants who can start working immediately will be given priority
• Applicants should be Filipino citizens or hold relevant residence status

• Develop policies and standard operating procedures for use in the installation and operation of software and hardware systems.
• Responsible for the daily operation and maintenance of all servers both external and internal
• Design, setup, manage, secure and maintain the Corporate IT infrastructure
• Troubleshoot server related problems to restore services to meet stated SLA/SLO

Requirements:

• At least 2 years of working experience in the related field is required for this position
• Candidate must possess at least a Bachelor’s / College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent
• Required Skill(s): working experience with Windows XP/2000/2003 servers, IIS, Active Directory, network infrastructure, DHCP, DNS, VM Ware (enterprise level experience), building out the ESX servers and virtual machine residing on those ESX servers.
• At least 1 year experience in Linux Installation (Red Hat, Fedora Core, CentOS, Ubuntu, etc.), VPN, Proxy and Firewall.
• Working knowledge of web application security, understanding of vulnerabilities and countermeasures.
• Strong technical aptitude and ability to research and solve complex issues independently
• Ability to write scripts in some administrative language (Perl, Shell) is an advantage.
• Can work under pressure and willing to provide 24×7 availability (on-call).
• Must be proactive and very responsible
• Considered an out of the box thinker and displays a willingness to learn.
• Willing to working in Ortigas Center, Pasig City
• Applicants who can start working immediately will be given priority
• Applicants should be Filipino citizens or hold relevant residence status.