Responsibilities:

  • Perform administration, support and monitoring of servers and infrastructures.
  • Applications running on Windows 2003/2008 and Linux servers include but not limited to mail (Postfix/Sendmail), file server (Samba), web server (apache/IIS), firewall (Iptables), proxy (squid/delegate), OpenVPN, DNS (Bind) and DHCP servers.
  • Troubleshoot server issues, ensure the availability of applications and develop processes and procedures for ongoing management of the servers.
  • Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure.
  • Performs technology needs analysis.
  • Rolls out hardware and software to ensure optimal deployment of resources.
  • Plans, implements, and supports the network and computing infrastructure plan.
  • Manages small to medium sized projects according to agreed upon budgets and schedules.
  • Assists with technology planning through ongoing research.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Network/System/Database Administrator or equivalent.
  • ave a minimum of 4 years experience as System Administrator.
  • At least 2 years working experience in Asterisk/Queuemetrics Administrator.
  • Required skill(s): Advance Linux and Windows 2003/2008 Servers administration, IIS, FTP, DNS, Web Services.
  • Advanced database administration skills including backups/restores, monitoring, DB performance, running SQL scripts to monitor the system and modify tables when required. Knowledge of MSSQL and MySQL server administration and troubleshooting highly desirable.
  • Can work under pressure and willing to provide 24×7 availability (on-call). Working knowledge of web application security, understanding of vulnerabilities and countermeasures.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Excellent written and verbal English communication.
  • Good administrative and organization skills.
  • An understanding of project methodologies and project life cycles.
  • A proactive approach to resolving problems and ensuring that services remain robust.
  • Ability to write scripts in some administrative language (Perl, Shell) is an advantage.
  • Candidate must be willing to work in Ortigas, Pasig City.
  • Applicants who can start working immediately will be given priority.
  • Applicants should be Filipino citizens or hold relevant residence status.

Responsibilities:

  • Solid understanding of web standards (HTML, XHTML, CSS, JavaScript).
  • Design websites that are optimized and cross-browser compatible.
  • Expertise in Adobe Photoshop/Fireworks and Dreamweaver.
  • Knows how to use JQuery framework and create tableless websites.
  • Design wireframes and design mock-ups for client approval and modifications.
  • Hand code websites from scratch using HTML, CSS, and JavaScript.
  • Create websites and templates using WordPress (or other CMS).
  • Upload websites via FTP.
  • Experience in print media such as newsletters, business cards and brochures is a plus.
  • Create flash banners and edit videos.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
  • Required skill(s): XTML, HTML, JavaScript, CSS.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Ortigas Center.
  • Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent.
  • 2 Full-Time position(s) available.

Responsibilities:

  • Strong knowledge in SQL Server 2005 / 2008 and MySQL queries and programming.
  • Must have extensive experience in testing web-based and e-Commerce applications.
  • Develops software testing processes and best practices.
  • Develops test strategy (architecture, framework, tools, etc.)
  • Create and maintain test cases and scripts.
  • Write comprehensive application quality assurance test plans.
  • With good and solid understanding of the SDLC process, Software Quality Assurance.
  • Apply the software testing processes and best practices adhering to the organization’s standards.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication) or equivalent.
  • Required skill(s): MS SQL Server, MYSQL.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Ortigas City.
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Software or equivalent.
  • Full-Time position(s) available.

Responsibilities:

  • Develop and monitor budgets.
  • Prepare financial statements.
  • Prepare subsidiary entries for posting to general ledger accounts.
  • Prepare and balance payroll and benefits records.
  • Maintain accounting software and related databases.
  • Prepare tax reports and statements.
  • Work with external auditor.
  • Reconciles records with internal company employees and management and/or external vendors or customers.
  • Recommends actions to resolve discrepancies & investigate questionable data.
  • Perform all necessary account, bank and other reconciliations.
  • Assumes responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies.
  • Maintains regular contact with other departments to obtain and convey information and/or correct transactions.
  • Keep management informed of any significant problems.
  • Completes special projects and miscellaneous assignments (annual audit, etc) as required.
  • Perform other duties that maybe assigned.

Requirements:

  • Candidate must possess at either a Bachelor’s/College Degree , or, Professional License (Passed Board/Bar/Professional License Exam), Finance/Accountancy/Banking or equivalent.
  • Preferably 2 – 5Yrs Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
  • Required skill(s): Word, Outlook Email, Quick-book, MS Excel.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
  • Preferrably someone who worked in an Accounting and Audit Firm.
  • Preferably not more than 28 years of age, and single.
  • 1 Full-Time positions available.

Responsible for monitoring associate customer interactions against company specified policies and procedures as stated in the QA guidelines. Suggest improvements at the associate and project level through evaluations and reports to ensure company standards are maintained and/or exceeded.

Responsibilities:

  • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
  • Report contact handling performance and statistics through monitoring and test contact evaluation.
  • Report contact handling performance and statistics through daily and weekly reports submitted to the Manager.
  • Conduct remote monitoring sessions with Company, thus completing performance summaries that will be submitted to the Manager.
  • Randomly monitor calls to ensure Company standards are maintained.
  • Review evaluations, maintain tape files, and handle general administrative duties.
  • Prepare performance evaluations documenting contact-handling procedures.
  • Other Duties as assigned.

Additional Work / Responsibilities:

  • Conduct weekly CSAT (Customer Satisfaction Survey).

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
  • 2 Full-Time positions available.

Skills:

  • Excellent organizational and customer service skills.
  • Strong written and oral communication skills, including an articulate, professional voice.
  • PC Literate (Windows 95, Word, Excel).
  • Multi-task oriented.
  • Ability to work in a sedentary position.
  • Ability to maintain an objective opinion.
  • Coaching/Training/ Mentoring.
  • Provide feedback in a constructive context.

Responsibilities:

  • Coach & mentor the operations team from applying any continuous improvement tools and help build capability in operations team.
  • To provide management presence and support to production activities of product support teams to hit real-time metrics.
  • Identify support requirements from HR, QA, IT and Finance and requests such on a specified timetable to ensure efficient and effective implementation of the program.
  • Conducts analysis daily, weekly, and monthly production reports as against call traffic and provides feedback to superiors and team leaders regarding areas that will improve productivity and procedures.
  • Implements operating policies and Code of Discipline by ensuring proper dissemination of information, issuing memorandum, reminders and notices/sanctions; providing feedback on non-compliance to concerned parties; and taking corrective actions as needed to maintain harmony and good order within the company.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , any field.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Assistant Manager / Supervisor specializing in Customer Service or equivalent.
  • Must be highly analytical and keen to details.
  • Must be able to handle pressure effectively.
  • Diligent and loyal to job and company.
  • Good organizational skills.
  • Full-Time positions available.

Responsibilities:

  • Provide assistance regarding billing concerns, downloading and product specific concerns.
  • Must follow 100% excellence in customer service guideline of the program.
  • Must upsell or offer new membership to customers (whenever applicable).
  • Provide assistance and solution to customer inquiries.
  • Ensure call quality is observed while rendering help to customers.

Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, any field.
  • Candidate must have completed 2 years in college, or with call center experience.
  • At least 3 to 6 months call center experience.
  • Background in Customer Service, Sales, & Retention is an advantage.
  • Fluent English communication skills.
  • Good computer navigation skills.
  • Must be willing to work on shifting schedules and graveyard shifts.
  • Must be willing to be assigned in Ortigas.
  • Full-Time positions available.
  • Fresh graduates are welcome.
  • 30 Full-Time position(s) available.

Responsibilities:

  • Assess organizational needs, designing & developing solutions and implementing / evaluating initiatives also in group dynamics and organizational behavior.
  • Ensures the implementation of company policies and work plans as well as completion of plans as designated by the Management.
  • Monitors and reports issues concerning on any irregularities in the operations.
  • Ensured efficient handling of information especially those that are deemed confidential, and that correct response is achieved through appropriate coordination with concerned departments.
  • Monitor & track the daily attendance.
  • Prepares and maintains statistical reports used in management decision-making particularly attendance reports and Sales Revenues, schedule adherence and other reports that may be useful in operations planning and management.
  • Performs other duties from time to time that may be assigned by Management.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , any field.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Ortigas Center.
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
  • Preferably Male.
  • Knowledgeable in the facets of BPO Industry particularly in Operations and Site Management.
  • Superior interpersonal skills with the ability to relate to all levels of the organization and work in a team environment.
  • Must be able to work in a fast paced and challenging environment, able to multi-task under pressure.
  • Keen eye to details.
  • Must exibit the following character values: trustworthy, disciplined, fair, and has a good sense of judgement.
  • 1 Full-Time position(s) available.

Responsibilities:

  • Assess organizational needs, designing & developing solutions and implementing / evaluating initiatives also in group dynamics and organizational behavior.
  • Follows through with the implementation of company policies and work plans as well as completion of plans as designated by the Management.
  • Monitors and reports issues concerning on in any irregularities in the operations.
  • Ensured efficient handling of information especially those that are deemed confidential, and that correct response is achieved through appropriate coordination with concerned departments.
  • Monitor & track the daily attendance.
  • Prepares and maintains statistical reports used in management decision-making particularly attendance reports and Sales Revenues, schedule adherence and other reports that may be useful in operations planning and management.
  • Performs other duties from time to time that may be assigned by Management.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , Mathematics, Human Resource Management or equivalent.
  • Required language(s): English.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
  • Preferably Male.
  • Knowledgeable in the facets of BPO Industry particularly in Operations and Site Management.
  • Superior interpersonal skills with the ability to relate to all levels of the organization and work in a team environment.
  • Must be able to work in a fast paced and challenging environment, able to multi-task under pressure.
  • 2 Full-Time positions available.